Privacy Policy

Who we are

This policy applies to SX Analytics Pty Ltd (ABN 97 630 196 833), referred to in this policy as "SX Analytics", "we", "us", or "our". It explains how we collect, use, store, and disclose personal information when you interact with us, including via our website at sxanalytics.com.au.

What we collect

We may collect the following personal information:

• Contact details: name, email address, phone number, and company name
• Information you provide voluntarily through our contact form or in correspondence
• Information necessary to deliver an engagement, with your consent or your organisation's authorisation

We do not knowingly collect sensitive information unless it is directly relevant to a specific engagement and you have given explicit consent.

How we collect it

We collect personal information directly from you when you:

• Submit our contact form or send us an email or message
• Speak with us by phone or in meetings
• Engage us to provide services

Why we collect it

We collect personal information so we can:

• Respond to your enquiries
• Provide our services and deliver engagements
• Communicate with you about ongoing work
• Meet our legal and regulatory obligations

How we store and protect it

We store personal information using reasonable security measures appropriate to its sensitivity, including encrypted storage, access controls, and limiting access to personnel who require it to perform their work. We retain information only for as long as necessary for the purposes for which it was collected, or as required by law.

Who we share it with

We do not sell your personal information. We may share it with:

• Service providers who assist us in operating our business (for example, email and cloud infrastructure providers), under appropriate confidentiality arrangements
• Government, regulatory, or law enforcement bodies where required by law
• Other parties with your consent

Cookies and tracking

This website does not currently use cookies or third-party analytics for tracking visitors. Should this change, we will update this policy and provide appropriate notice.

Your rights

Under the Privacy Act and the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Request correction of information that is inaccurate or out of date
• Request deletion of your information, subject to any legal retention requirements
• Withdraw consent for processing where consent is the basis on which we hold the information

To exercise any of these rights, please contact us at sam.xia@sxanalytics.com.au.

Complaints

If you believe we have not handled your personal information appropriately, please contact us first so we can address your concerns. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The current version is always available on this page, with the date of the most recent update shown below.

Contact

For any questions about this policy or how we handle personal information:

SX Analytics Pty Ltd
25 Robin Ave, South Turramurra NSW 2074, Australia
sam.xia@sxanalytics.com.au

Last updated: April 2026